Proactive IT Service Is One Of The Fraser Valley's Newest IT Solution Providers

Business Technology Leaders

Technology is constantly evolving and so is your business. At Proactive IT we are familiar with the challenges involved in adapting to new technologies. We resolve hundreds of IT issues every month and our support philosophy is simple: If you have a technology problem, we offer you solutions. No excuses. The 'buck' stops here.

Enterprise Grade Solutions for all your IT needs

Whether your business has 5 PCs or 500, located in one office or with branch offices across the country, our solution fits. When you leave the design of your technology infrastructure in our hands we engineer your data systems thoroughly according to the latest IT Best Practices. When you rely on Proactive IT Technology Solutions, your business technology infrastructure will enjoy the highest levels of quality, availability, and redundancy that technology has to offer. Whether you are a small or mid-sized company that has 10 employees or 500, our dynamic solutions and technology can meet the needs of any organization.

World-Class Skills on Demand

We employ and utilize some of the brightest minds in the IT industry and we leave no issues unsolved. We thrive on tackling even the most challenging technical problems. Our highly-refined team of Technicians, Developers, and Graphic Design Artists are skilled in the latest technlologies and software and are chosen to work with us because they have proven to be among the most highly skilled in their respective fields.

Outstanding Customer Support

Other IT support companies offer traditional helpdesk services where a call to a single support number will, after a period of waiting and being transferred, connect a caller to a random technician. With some of these support providers you would be very lucky to reach the same person twice, or to find a reliable representative who was still there a few weeks later. At Proactive IT we take a completely different approach. We provide you with a dedicated support representative who becomes an expert about the issues which are specific to your company. Your Representative may assign some technical issues to our support team for problem resolution, however, this process is transparent. Your Representative is your single point of contact for any technical issues, consulting services, and emergency situations which may arise. Our solution is much like having your own full-time on-call IT Manager, only more affordable and powered by a team of experts.

Our representatves are chosen for their pleasant manners, experience, and exceptional technical abilities. While some other IT support companies frequently have their plates full with constantly recurring break/fix scenarios, despite the frustration of their clients, we take another approach. If we see a pattern of similar issues emerging or anticipate that issues will inevitably arise, we proactively eliminate those issues by implementing alternative solutions at the source, automatically. We take pride in the fact that our solutions go a step further than most of our competitors. That's why we're called Proactive IT!

Accountability From Your IT Department

Finally! A service provider that doesn't make excuses!

Our Representatives are expert communicators. They are able to relay complex technological information and solutions in a language you and your employees can understand. They also provide you detailed incident reporting with explainations of all issues, the cause(s), how they were fixed, and why they will never happen again, as part of our normal critical incident process.

Truely Proactive Service

There's no rhetoric here. Our Datacenter-based Proactive Monitoring System utilizes VPN technology to query devices on your network for information on a regular basis. An alarm is triggered when a major system event occurs on one of your PCs, Servers, or Firewalls and an email is sent out with details of the event to your support representative, our technial support team, and your company's IT contact. Optionally, When the problem is resolved, an alert email can be sent again to inform you that the problem has been cleared. In addition to proactively addressing these alerts as they come in, we also connect to each and every one of your devices once per month to ensure they are up to date and performing optimally.

 

Service When you Need It

Our clients are assigned a Dedicated Technical Support Representative who is the single point of contact for all their IT issues. Our Support Representatives are motivated and driven to exceed our client's expectations. They are familiar with IT emergencies and how they occur at the most incovenient of times and as such, they are available for you to call 24 hours a day. With Proactive IT, if your email system comes to a grinding halt in the middle of the night you can be assured that you will be able to reach a highly skilled and competent technical problem solver, who is already familiar with your business's current technical issues, just by picking up the phone.

We can start as soon as you want

If you have less than 500 PCs, we can begin supporting your entire IT infrastructure and eliminating your IT headache within 1-2 business days. We have perfected the transition process and making the change to our service is usually completely painless even if there are currently many unresolved IT issues in your organization.

 

Cutting Edge Data Delivery Services

The Proactive IT Datacenter Facility provides a Fail-Safe place for your data and Information Systems and delivers information to your systems as fast as they can download it.The backbone of our hosting network consists of multiple Gig-E Uplinks on a fully redundant Cisco BGP4 Network. The facility has over 100 ton cooling capacity. In the event of power failure alll systems are protected by UPS for just a few seconds before being automatically switched to a redundant diesel generator system with over 2000 gallons of emergency standby fuel. The facility is protected 24hrs a day by an on-site guard and digital security cameras and security is further enhanced by the requirement of a two-factor RFID badge/PIN code authentication at various entrances within the building.

IT Support for any Budget

Our pricing structure is based on a per device model and all our support plans are unlimited. Any one of your employees can call us at any time for support and it is all included in the monthly price.